Frequently Asked Questions
Everything you need to know about your Gamboa Fashion experience.
What materials are used in Gamboa products?
We specialize in high-quality, authentic materials including premium Alpaca wool, organic cotton, and traditional hand-woven textiles sourced directly from artisans in the Andes.
How long does international shipping take?
Standard international shipping typically takes 7-15 business days. We also offer express shipping options that deliver within 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please contact our support team to initiate a return or exchange process.
How should I care for my Alpaca wool garments?
To preserve the quality of your garment, we recommend hand washing in cold water with mild detergent and laying it flat to dry. Avoid wringing or using a tumble dryer.
Are your products ethically sourced?
Yes, ethical production is at our core. We work directly with local artisans and communities to ensure fair wages, safe working conditions, and the preservation of traditional craftsmanship.
Do you offer tracking for my order?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.